Zama Parts and Equipment PRIVACY STATEMENT

This is Zama Parts and Equipment online privacy policy ("Policy"). This Policy applies only to activities Zama Parts and Equipment engages in on its website (the "Site") and does not apply to Zama Parts and Equipment activities that are "offline" or unrelated to the website. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used.

Collection of your Personal Information

Zama Parts and Equipment collects personally identifiable information, such as your e-mail address, name, home or work address or telephone number. Zama Parts and Equipment also collects anonymous demographic information, which is not unique to you, such as your ZIP code.

There is also information about your computer hardware and software that is automatically collected by Zama Parts and Equipment . This information can include: your IP address, browser type, domain names, access times and referring Web site addresses. This information is used by Zama Parts and Equipment for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Zama Parts and Equipment Web site.

Links to Other Sites

Zama Parts and Equipment encourages you to review the privacy statements of Web sites you choose to link to from our so that you can understand how those Web sites collect, use and share your information. Zama Parts and Equipment is not responsible for the privacy statements or other content on Web sites outside of the Zama Parts and Equipment and our family of Web sites.

Use of your Personal Information

Zama Parts and Equipment collects and uses your personal information to operate our Web site and deliver the services you have requested. Zama Parts and Equipment also uses your personally identifiable information to inform you of other products or services available from Zama Parts and Equipment and its affiliates. Zama Parts and Equipment may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered. In addition, Zama Parts and Equipment may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries.

Other than stated above, Zama Parts and Equipment does not sell, rent or lease its customer lists to third parties. We may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. All such third parties are prohibited from using your personal information except to provide the above stated services to Zama Parts and Equipment , and they are required to maintain the confidentiality of this information.

Zama Parts and Equipment keeps track of the Web sites and pages our customers visit within the Zama Parts and Equipment website, in order to determine which of our services are the most popular. This data is used to deliver customized content and advertising within Zama Parts and Equipment to customers whose behavior indicates that they are interested in a particular subject area.

The Zama Parts and Equipment Web site will also disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Zama Parts and Equipment or the site; (b) protect and defend the rights or property of Zama Parts and Equipment ; and, (c) act under exigent circumstances to protect the personal safety of users of Zama Parts and Equipment , or the public.

Use of Cookies

The Zama Parts and Equipment Web site use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Zama Parts and Equipment pages, or register with Zama Parts and Equipment site or services, a cookie helps Zama Parts and Equipment to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Zama Parts and Equipment Web site, the information you previously provided can be retrieved, so you can easily use the Zama Parts and Equipment features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Zama Parts and Equipment services or Web sites you visit.

Mergers and Acquisitions

Your personal identifiable information may be provided to a party if we file for bankruptcy, or there is a transfer of the assets or ownership of Zama Parts and Equipment in connection with proposed or consummated corporate reorganizations, such as mergers or acquisitions.

Security of your Personal Information

Zama Parts and Equipment takes reasonable steps to secure your personal information from unauthorized access, use or disclosure. This includes taking reasonable steps to secure the personally identifiable information you provide on computer servers in a controlled, reasonably secure environment. When personal information (such as a credit card number) is transmitted to other Web sites, the Secure Socket Layer (SSL) protocol is used.

Changes to this Policy

We reserve the right to modify or change this privacy policy at any time, simply by posting such changes on the site. Any such change, update, or modification will be effective immediately upon posting. For questions regarding our privacy policy, please contact us at customerservice@zama-enterprise.com.

Contact Information

Zama Parts and Equipment welcomes your comments regarding this Statement of Privacy. If you believe that Zama Parts and Equipment has not adhered to this Statement, please contact our corporate office at info@zama-enterprise.com. We value your business and your trust.

Terms & Conditions

Prices: All published prices are F.O.B. Zama Parts and Equipment. A tax imposed by any present or failure federal state or local laws, if paid by us, will be charged to, and is the responsibility of, the purchaser. Title and risk of loss to products or parts pass to the purchaser upon delivery to the carrier.

Freight & Shipping Charges: Products are shipped F.O.B. shipping point with freight costs and handling fees paid by Zama Parts and charged to the customer. Other terms and conditions may apply for freight collect, export orders, hazardous materials, special handling or shipments outside the contiguous United States. Any extra charges incurred for additional services, such as customers cannier or special handling by the cannier, may apply. Title and risk of loss pass to the customer upon tender of shipment to the cannier. If product is damaged in transit, customer must file claim with the cannier.

Terms: Terms of net thirty days from the date of invoice will be offered to those customers of known and acceptable financial standing.

Note: Prices and terms, designs, material specifications, weights and dimensions are subject to change without notice. Return Goods Policy & Procedures

Zama Parts will not accept any returns without prior approval or consent, which will be given or withheld at Zama Parts and Equipment's discretion. All returns are subject to the parts manufacturer's return policies; we will honor returns based on the restrictions under those policies.

A Return Authorization is required for all returns and can be easily obtained by calling the Customer Service numbers listed below. The product must be in new, unused condition, and in its original packaging, to be accepted.

To assist in making the process easy, please have the part number, or equipment model with the serial number, the invoice number, and the reason for returning the part before calling for your Return Authorization.

Standard Restock Fee Policy on stock parts returned within:

25% Restocking Fee

No returns will be accepted beyond 90 days.

Please see additional conditions or exceptions below.

You can expect the credit to be applied to your account within 5 to 10 business days upon receipt of returned parts.

Additional conditions or exceptions:

· Non-stock items are not accepted or approved for return or credit, some exceptions may apply, contact the Zama Parts Customer Service for further authorization.

· Parts or product ordered in error valued at $30 or less will not be authorized for return or credited

· In order to ensure compliance with food service manufacturers' return policies, returns of non-stock food service parts need to be received within 15 days of purchase - contact a Zama Parts Customer Service Representative for more details on restock fees that may apply based on food service manufacturer' policies.

· Parts or equipment used or discontinued will not be accepted for credit under any circumstances, unless prior approval has been given as previously stated

· All returned products or parts must be sent freight prepaid and must be properly marked with the RMA Authorization number

· As some manufacturers do not permit returns of equipment, motors, electronic parts, special orders, or custom made/modified orders; we must adhere to those policies. In addition, a number of our manufacturers do not permit returns for any reason therefore all sales of those manufacturers' parts are final. A list of these manufacturers can be obtained upon request.

· As such, when requesting your Return Authorization you may be informed the part or equipment is no longer returnable. We appreciate your support as we look to more consistently align our returns policy with our OEM partner suppliers.

General Warranty Policy

Zama Parts warrants that all products and parts are free from defects in material and workmanship under normal use and service as per original manufacturer's warranty.

Shortages and Damages

At Zama Parts, every effort is made to ensure that you receive an accurate and complete parts order and that it is received undamaged.

If a discrepancy in your order exists, please contact the Customer Service numbers listed below immediately and report the problem by referencing your order number and the discrepancy.

If your order is damaged, call Customer Service immediately for assistance with the damage claim and to reorder parts. See further instructions under "Freight Damage Claims'.

To assist in helping you, please save the damaged shipment container in the condition that you received it for damage claims inspection. A digital photo of the damage may be required.

Freight Damage Claims

In the event of damage, shipment damage must be noted on bill of lading. Notify the carrier, as well as Zama Parts Customer Service. Zama Parts customer service will assist with the claim process, digital photos may be required.

All obvious package damages must be signed for as damaged with the carrier at the time of receipt.

Products or parts MUST be inspected for concealed damage within 15 days of receipt.

Warranty Claims & Returns - Food service Parts

A completed Warranty/Defective Claim form is required for all warranty returns and can be obtained by contact us page. Once the claim is completed and validated, a Return Authorization is issued for the return of the Warranty/Defective parts(s) to Zama Parts. All parts must be returned within 30 days.

Warranty/Defective Claims are limited to the warranty conditions as provided by our manufacturers. Zama Parts will process your warranty claim with the manufacturer of the defective part(s) and will issue credit for your claim once the manufacturer has accepted the claim from Zama Parts.

Any freight costs related to a Warranty/Defective Claim item, any replacement items and any parts returned for warranty processing are the purchaser's responsibility. As our manufacturers require complete warranty information from us, processing of Warranty/Defective Claims will not begin until complete and accurate information is supplied to Zama Parts and Equipment.